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What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There are no charges for returns
- Original shipping charges are non-refundable unless you have received the INCORRECT items.
How do I return?
- Head to our Returns Portal, enter your order number and email address to find your order.
- Follow the screen instructions and select the items you want to return.
- You will get a confirmation email with shipping guidelines once we have approved the return request. Please wait for shipping guidelines email.
What are my return options?
- You may choose from a refund or store credit. We do not offer exchanges. Please choose your desired option on the paper form included in your package and ship it back with your garments.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
- If you are approved, then your refund or store credit will be processed. Refunds will automatically be applied original method of payment, within 3 - 5 business days. Store credit will be emailed to you and a 10% bonus will also be included.
GET A CALL BACK
Have questions but don’t have time to wait? Feel free to leave your details and we will organise a call back during our office hours: Monday-Friday, 9am-5pm.